Privacy Policy

Last updated: January 29, 2025

1. Introduction

Messagio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer communication platform.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, company name)
  • Communication data (messages, conversations with your customers)
  • Integration credentials (Facebook Page tokens, email account settings)
  • Payment information (processed securely by third-party providers)

2.2 Information from Third-Party Services

  • Facebook/Meta: Page information, messaging data when you connect your Facebook Page
  • Google: Account information when you sign in with Google
  • Email providers: Email content when you connect email accounts

2.3 Automatically Collected Information

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Usage analytics

3. How We Use Your Information

  • Provide and maintain our services
  • Process and deliver messages between you and your customers
  • Authenticate your identity and manage your account
  • Send service-related communications
  • Improve and develop our platform
  • Comply with legal obligations

4. Facebook Data Usage

When you connect your Facebook Page to Messagio, we access:

  • Your Facebook Page name and ID
  • Messages sent to your Page via Messenger
  • Basic profile information of users who message your Page

We use this data solely to enable you to receive and respond to customer messages through our platform. We do not sell or share this data with third parties for advertising purposes.

5. Data Sharing and Disclosure

We may share your information with:

  • Service providers who assist in operating our platform
  • Legal authorities when required by law
  • Business partners with your consent

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (SSL/TLS)
  • Encryption of sensitive data at rest (AES-256)
  • Regular security assessments
  • Access controls and authentication

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time through our Data Deletion page.

8. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability
  • Withdraw consent

9. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage. You can control cookies through your browser settings.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@messagio.app
Website: https://messagio.app