Terms of Service - Messagio

1. Acceptance of Terms

By accessing or using Messagio ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Messagio is a multi-channel customer communication platform that enables businesses to manage conversations across various channels including live chat, email, Facebook Messenger, and other messaging platforms.

3. Account Registration

You must provide accurate, complete, and current information
You are responsible for maintaining the security of your account
You must be at least 18 years old to use this Service
One person or legal entity may not maintain more than one free account
You are responsible for all activities that occur under your account

4. Acceptable Use

You agree not to:

Use the Service for any illegal purpose
Send spam or unsolicited messages
Harass, abuse, or harm others
Interfere with or disrupt the Service
Attempt to gain unauthorized access to systems
Transmit viruses or malicious code
Violate any applicable laws or regulations
Impersonate any person or entity
Collect user data without consent

5. Third-Party Integrations

Our Service integrates with third-party platforms including Facebook, Google, and email providers. Your use of these integrations is subject to the respective platforms' terms of service:

Facebook/Meta: Facebook Terms
Google: Google Terms

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Messagio and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of any content you submit through the Service. By submitting content, you grant us a license to use, store, and process that content to provide the Service.

7. Subscription and Payments

Some features require a paid subscription
Subscriptions are billed in advance on a monthly or annual basis
All fees are non-refundable unless otherwise stated
We reserve the right to change pricing with 30 days notice
Failure to pay may result in suspension of your account

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue the Service at any time with or without notice.

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of data as described in the Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law, Messagio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Our total liability shall not exceed the amount paid by you for the Service in the twelve months preceding the claim.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Indemnification

You agree to indemnify and hold harmless Messagio and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

13. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Upon termination, your right to use the Service will cease immediately. You may request export of your data within 30 days of termination.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Greece, without regard to its conflict of law provisions.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

16. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@messagio.app
Website: https://messagio.app