The unified customer messaging platform built for companies who demand performance, intelligence, and scale.
5-min setup · 8 channels · AI included · Full analytics
All Touchpoints, One Place
Every customer touchpoint, unified in a single real-time dashboard
The Problem
Customer communication in e-commerce is fragmented and inefficient.
Customers contact businesses through multiple channels — WhatsApp, Instagram, email, and live chat — with no unified view.
Support teams struggle to answer quickly across different tools and conversations, leading to frustrated customers.
Most support requests are the same: order status, delivery updates, returns, and product availability — answered manually every time.
Without unified tracking, conversations are duplicated, delayed, or lost across different channels and team members.
Measurable Results
AI-powered automation for customer conversations — measurable from day one.
AI answers order status questions instantly via Magento or WooCommerce. WISMO* tickets cost €5-10 each in agent time.
*Where Is My Order
AI answers common questions instantly and helps teams reduce overall response time across all channels simultaneously.
Every message automatically tagged: Conversion, Order Status, Order Issues, Shipping. Agents see an instant priority queue.
AI detects positive, neutral, and negative mood per message. No surveys, no forms — zero-effort CSAT across all channels.
Every customer interaction is tracked, classified, measured, and resolved automatically.
Platform Capabilities
Powerful features to transform your customer support
Fully configurable AI agent with custom persona, per-channel activation, knowledge sources, and handoff rules — no code required.
Real-time sentiment analysis on every message. Instantly detect frustrated customers and prioritize your team's attention where it matters.
100% of messages automatically tagged by intent: conversion, order status, order issues, shipping policy. Agents see an instant priority queue.
Round-robin and load-balanced assignment. Auto-redistribute when agents go offline. AI stays active until an agent clicks Take.
AI vs human performance, volume by channel, case breakdown, mood trends, resolution time per agent, and close event counts.
Train AI with website scans, document uploads, Q&A pairs, or your e-shop product catalog via semantic pgvector search.
Connect Gmail, Outlook, or any IMAP email with OAuth and SMTP thread support. Every email becomes a unified conversation.
Monitor and reply to Facebook and Instagram comments directly from your dashboard. AI auto-reply on comments too.
Internal notes, conversation assignments, and role-based access (owner, admin, agent, viewer). Built for real support teams.
AI Configuration
Every AI behavior is configurable — no code required
Zero-Effort CSAT
Real-time mood detection on every single message — no forms, no surveys needed.
100% Auto-Tagged
Every message is automatically categorized — zero human effort.
Product interest, pricing questions, buying intent, add to cart
Where is my order? Tracking, delivery date, dispatch status
Wrong item, damaged, refund request, return, complaint
Shipping methods, costs, free threshold, international delivery
Operations
Intelligent distribution and deep performance visibility
Drop-In Widget
Works on any website — no React, no Vue, no build step. Zero dependencies.
<script src="https://messagio.app/widget.js" data-tenant="YOUR_ID"> </script>
E-Commerce Integration
Connect your store — AI knows your products and orders in real time.
Infrastructure
Your site stays fast. All the heavy lifting happens on our infrastructure.
Result: Your site loads exactly the same.
Zero performance impact. All intelligence is cloud-hosted.
Start free, upgrade when you're ready
Extend Your Platform
Add-on modules that supercharge your communication platform with advanced capabilities
15-day free Professional trial. No credit card required.
Designed for customers. Loved by businesses.
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